Техническая поддержка
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Dec
23

В РТУ МОА версии 1.6.0-70 и ранее существует проблема с созданием таблиц CDR записей на новый год. В результате чего, CDR записи сохраняются на жёсткий диск.  Для её решения создан скрипт, который необходимо установить на сервере с базой данных.

https://helpdesk.aloe-systems.com/index.php?_m=downloads&_a=viewdownload&downloaditemid=476&nav=0,38,26

1.       Скрипт rtu-cl-webdb-cdrcheck необходимо поместить в директорию /usr/sbin/

2.       Назначить права для запуска:

chmod +x /usr/sbin/rtu-cl-webdb-cdrcheck

3.       Запустить скрипт вручную:

/usr/sbin/rtu-cl-webdb-cdrcheck

4.       Добавить в задачу cron запуск скрипта:

echo “10 6 * * * root /usr/sbin/rtu-cl-webdb-cdrcheck 2>&1 > /var/log/mvts3g/rtu-cl-webdb/cdr_checking.log” >> /etc/crontab

5.       По результатам работы скрипта (скрипт запустится в 6 часов 10 минут следующего дня) появится лог файл: 

/var/log/mvts3g/rtu-cl-webdb/cdr_checking.log

Если установлена система с резервированием, то инструкцию необходимо проделать также и для сервера, на котором установлена резервная БД.

PS: В том случае, если пароль к базе данных изменён со стандартного для пользователя “centrex”, необходимо внести соответствующие исправления в скрипт, заменить параметры:

 login=

 password= 


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Dec
6
RTU class 4&5 v.1.6.0-70 patch build
Опубликовано: 06 December 2011 17:22
The full list of fixes you can find in the release notes accessible in the Downloads section.
Please submit a ticket to our Helpdesk to schedule the software update. Our technical support engineers will be ready for installation of the build starting from Wednesday, December 07.


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Nov
22
MVTS II v.1.5.1 Functional Build
Опубликовано: 22 November 2011 17:25
Key features of MVTS II v.1.5.1:

- Scheduled generation and delivery of reports by email as XLS or SCV file.  
- Data warehouse mechanism will allow users to run resource-intensive procedures such as invoicing, CDR re-rating, reporting, etc. on a dedicated DB not involved in call handling. This will prevent the System from call rejects due to delays in DB responses when running such procedures under heavy traffic.
- Custom code mapping. Users will be able to configure custom code mapping rules for each customer and vendor, as well as to map disconnect codes together with disconnect reasons.
- The feature that eliminates DB overloads upon mass changes in the tables of dial peers and destinations, as of now the changes are made in background mode.
- Traffic limitation on dial peers defines the maximum allowed number of calls to be sent to the dial peer with the interval determined by the parameter «Period».
- Dynamic distribution of call licenses depending on the load of signaling nodes.

More detailed description of these and other new features can be found in Release Notes 1.5.1-20 available at our Helpdesk (Downloads  section).
Installation of version 1.5.1-20 starts on Monday, November 28. Please submit an update request to the Technical Support department at Helpdesk, if you are interested in updating to the new version.
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Nov
18
New Software Product - ALOE Transit SBC
Опубликовано: 18 November 2011 16:13
ALOE Transit SBC is designed to be placed at the border of carrier's networks and provide an intelligent interconnection between partners, at the same time performing media anchoring thus maximizing bandwidth utilization.

ALOE Transit SBC delivers the following functions:
- Secure entry point into the carrier’s VoIP network
- Network topology hiding
- Centralized media traffic management
- Maintaining SIP-related NAT bindings
- Access control
- Protocol and codec interworking

More detailed description of ALOE Transit SBC can be found in the Functional specification and Administrator's manual, available at our Helpdesk in the Downloads section.
If you are interested in trial / purchase of ALOE Transit SBC, please contact our Sales department. Thank you for your co-operation!
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Nov
15
MVTS II v.1.4.1-110 patch build
Опубликовано: 15 November 2011 17:46
The full list of fixes and improvements as well as the list of known issues you can find in the release notes accessible in the Downloads section on our Helpdesk. Please read the document to decide if your software requires an update.

To schedule the software update, please submit a ticket to the Helpdesk
and specify the date and time convenient for you. The updates start on Wednesday, November 16.



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Nov
8
(Russian ONLY) Отмена перехода на зимнее время
Опубликовано: 08 November 2011 17:32

При возникновении вопросов в ходе проведения описанных в статьях работ просим клиентов обращаться в службу технической поддержки ООО «МФИ Софт», создав новый запрос на Helpdesk.


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Nov
2
RTU class 4&5 v.1.6.0-60 patch build
Опубликовано: 02 November 2011 14:17

The full list of fixes you can find in the release notes accessible in the Downloads section.

Please submit a ticket to our Helpdesk to schedule the software update. Our technical support engineers will be ready for installation of the build starting from Wednesday, November 02.


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Oct
19
MVTS II v.1.4.1-100 patch build
Опубликовано: 19 October 2011 15:13

The full list of fixes and improvements as well as the list of known issues you can find in the release notes accessible in the Downloads section on our Helpdesk. Please read the document to decide if your software requires an update.

To schedule the software update, please submit a ticket to the Helpdesk
and specify the date and time convenient for you. The updates start on Wednesday, October 19.



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Sep
20
RTU class 4&5 v.1.6.0-50 patch build
Опубликовано: 20 September 2011 21:48

The full list of fixes you can find in the release notes accessible in the Downloads section.

Please submit a ticket to our Helpdesk to schedule the software update. Our technical support engineers will be ready for installation of the build starting from Wednesday, September 21.


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Sep
13
MVTS II v.1.4.1-90 patch build
Опубликовано: 13 September 2011 15:44
The full list of fixes and improvements as well as the list of known issues you can find in the release notes accessible in the Downloads section on our Helpdesk. Please read the document to decide if your software requires an update.

To schedule the software update, please submit a ticket to the Helpdesk and specify the date and time convenient for you. The updates start on Wednesday, September 14.


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